All Papier products are made to order. For this reason, we do not accept returns or exchanges for excess material ordered.

Before placing your order, please carefully check all measurements and quantities with your installer to ensure that sufficient material is ordered for your project.

If you are unsure about a design or colourway, we recommend ordering an A4 sample before placing your final order. Please note that samples are intended as a representation of the design and colour.

Our wallpapers are manufactured in batches against confirmed orders. Due to the nature of the production process, slight variations in colour or finish may occur between different production batches.

We therefore recommend ordering sufficient material to complete your installation in a single order. Papier cannot guarantee an exact match between wallpaper supplied under separate orders or produced in different batches.

Additional rolls ordered separately are considered a new order and cannot be returned or claimed as defective solely due to variations between production batches.

All wallpaper must be carefully inspected before installation for visible defects, damage or colour variation. If an issue is identified, please do not install the affected material and contact us with supporting photographs.

We must be notified of any damage or manufacturing defect within 5 business days of delivery.

In the rare event that a manufacturing defect could not reasonably have been identified during inspection and only becomes apparent during installation, installation must be stopped as soon as the defect is noticed and Papier must be contacted immediately.

Where a manufacturing defect is confirmed by Papier, we will replace the affected product at no charge and cover the reasonable delivery cost of the replacement.

Our liability is limited to the affected product and its replacement delivery. Papier does not cover installation, removal, reinstallation, labour or any other associated costs.

We do not accept claims for damage caused during installation, incorrect installation, wall preparation, handling or failure to follow the installation instructions.

Please report all damaged or defective materials by email, together with supporting photographs, to hello@papierwallpaper.com.